Refund Policy

2.1  When Refunds Are Issued

Refunds will be considered only in the following approved scenarios:

• The product received is confirmed as damaged, defective, or incorrect due to TRYOSOME's or our logistics partner's error
• A return request has been formally approved by our customer support team after review
• An order was cancelled by the customer before dispatch and confirmed by our team

2.2  Refund Timeline

Once a return is received and inspected at our facility, we will notify you of the outcome within 2 business days. Approved refunds will be processed as follows:

• Online payments (UPI, cards, net banking): Refund credited within 5–7 business days to the original payment method
• Cash on Delivery (COD) orders: Refund via bank transfer within 7–10 business days. You must provide your bank account details (account number, IFSC code, account holder name)

TRYOSOME is not responsible for delays caused by banks, payment gateways, or third-party processors once the refund has been initiated from our end.

2.3  Non-Refundable Situations

Refunds will NOT be issued in the following cases:

• Returns not meeting the eligibility criteria in our Return Policy
• Products returned without a valid unboxing video
• Shipping and handling charges, unless the return is due to our verified error
• Products returned in a condition that differs from what was described at the time of the return request
• Change of mind, shade mismatch based on personal preference, or dissatisfaction with product results

2.4  Exchanges

If a product is confirmed as defective or incorrect due to our error, we will offer an exchange for the same product (subject to availability). If the exact product is unavailable, a store credit or refund will be provided. We do not facilitate exchanges for a different product or variant based on personal preference.

2.5  Tracking Your Refund

If you have not received your refund within the stated timeline:

1. Verify your bank account, UPI app, or credit/debit card statement
2. Contact your bank, as processing times may vary by institution
3. If still unresolved, write to us at support@tryosome.com with your order number and transaction reference